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About Key Cities

Accessibility statement

This accessibility statement applies to

This website is managed by Key Cities Secretariat, Salford City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • You cannot modify the spacing of text
  • Live video streams do not have captions
  • On some pages HTML is used to format content
  • Some downloadable documents (PDF/Word documents) aren’t fully accessible to screen reader software
  • Parts of may have poorly defined page structures
  • Parts of may not have alternative text for images

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please email

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari
  • The nature of your disability, if any
  • A description of the problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

Key Cities Secretariat is managed by Salford City Council.

If you would like to phone us please see our how to phone us page.

To visit us in person see our how to find us page for our office locations.

Technical information about this website’s accessibility

Key Cities Secretariat is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

Issues with videos

Some of our videos that we have on our site are not captioned, or may rely on auto-generated captions and may not be completely accurate.

All new videos will have captions or a transcript.

Issues with social media feeds

On some of our pages we embed social media feeds which includes third-party content that we do not have control of, and may not be accessible.

Issues with PDFs and other documents

Some of our PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Issues with text

The same link text is used for links going to different destinations; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).

Issue with formatting

HTML is used to format content (for example presentational attributes such as ‘border’, ‘align’, or ‘bgcolor’ are used); this fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

Issues with third-party applications

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, we use some third-party applications which might not all be fully accessible. Third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website.

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other document attachments don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or document attachments we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 01 June 2022. The test was carried out using a combination of automated software and manual testing by Key Cities Secretariat Webmaster and using a suite of browser-based accessibility reporting tools and the NVDA screen reader.

We used sample pages that included all the different types of functionality on the website. The sample of pages reviewed in the audit was selected using the following criteria:

  • Pages common to many websites, for example, home page and contact us
  • Pages with variations in layout and functionality
  • Most visited pages
  • Selecting pages at random

We tested our main website platform, available at

What we’re doing to improve accessibility

We will improve accessibility on this website as issues are reported to us.

This statement was prepared on 1st June 2022.